ADJAINO, Victor Omote; 						OMONZEJELE, Florence Eguonor.
 Customers’ Complaints in Online Shopping: Causes, Patterns, and Implications.
<strong>NIU Journal of Management Sciences</strong>, [S.l.], v. 11, n. 2, p. 53-61, dec. 2025.
ISSN 3007-1895.
Available at: &lt;<a href="https://niujournals.ac.ug/ojs/index.php/NIUJMS/article/view/2297" target="_new">https://niujournals.ac.ug/ojs/index.php/NIUJMS/article/view/2297</a>&gt;. Date accessed: 04 apr. 2026.
doi: <a href="https://doi.org/10.58709/niujms.v11i2.2297">https://doi.org/10.58709/niujms.v11i2.2297</a>.